Returns & exchange

Items are made individually, to the User's request, after it has been confirmed by the manager.

Return and exchange terms are agreed individually with the manager when the request is placed and do not limit the rights granted to the User by the applicable laws of the Russian Federation.

How to request a return: 1. Message the manager on Telegram (in the conversation where the manager contacted you about your request) or email seraphim.studio.worldwide@gmail.com with the subject "Return", stating your order number and the reason. 2. You will receive instructions on the next steps, the shipping method and the return address. 3. Returned items are shipped via CDEK or Russian Post.

Items made to individual parameters (size, configuration) are not subject to exchange or return if they are of proper quality. If you discover a manufacturing defect, contact the manager — the issue will be resolved by replacement, rectification of the defect or a refund.